Effective: February 6th, 2023
Last Updated: February 6th, 2023

This Privacy Policy describes how we collect, use, and disclose your Personal Information  (as defined herein) when you visit our Website or make a purchase.

 

Collecting Personal Information

When you visit the Website, we collect certain information about your device, your interaction with the Website, and information necessary to process your purchase(s). We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

 

Health information

• Examples of Personal Information collected: answers you provide to the quizzes, questionnaires and other forms on the Website, including information about your health and general wellness, health goals, diet, lifestyle, location, and demographic information
• Purpose of collection: to provide recommendations of our services to you, establish a business relationship, and to tailor content and information sent to you for a more personalized experience of our services
• Source of collection: collected directly from you
• Disclosure for a business purpose: this information is not shared with any business outside of us
  
  

Device information

• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Website
• Purpose of collection: to load the Website accurately for you, provide a personalized experience on our Website, and to perform analytics on site usage to optimize our Website
• Source of collection: Collected automatically when you access our Website using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor Shopify, email marketing platform Klaviyo, and Google Analytics
  
  

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number
• Purpose of collection: to provide products or services to you to fulfill your order, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
• Source of collection: collected directly from you
• Disclosure for a business purpose: shared with our processor Shopify and payment gateway Shopify Payments
  
  

Customer support information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (potentially including credit card numbers), email address, and phone number
• Purpose of collection: to provide quick and efficient customer support
• Source of collection: collected directly from you
• Disclosure for a business purpose: shared with our processor Shopify and payment gateway Shopify Payments, when providing support on an order

 

Minors

The Website is not intended for individuals under the age of eighteen (18). We do not intentionally collect Personal Information from minors. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill your orders, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Klaviyo for email marketing. You can read more about how Klaviyo uses your Personal Information here. https://www.klaviyo.com/legal/terms-of-service
• We use Google Analytics to track various data points across the Website. You can read more about how Google Analytics uses your Personal Information here. https://marketingplatform.google.com/about/analytics/terms/us/
• We may share your Personal Information with other vendors, service providers, or processors, such as customer management providers, IT services providers, data storage providers, technical support providers, payment processors, and shipping providers, to help us provide our services to you, to assist us in analyzing how our services are used, and to provide other services.
• We may disclose Personal Information you’ve shared with us to our parent company, subsidiaries, affiliates and partners as needed to provide the services to you, and for other purposes, like marketing and advertising, and for analytics and measurement purposes.
• We may share your Personal Information to comply with applicable laws, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

• We use Google Analytics to help us understand how our customers use the Website. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
• We share information about your use of the Website, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting the following websites and opting out of targeted advertising:

• FACEBOOK - https://www.facebook.com/settings/?tab=ads
• GOOGLE - https://www.google.com/settings/ads/anonymous
• BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

 

Using Personal Information

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 

Retention

When you place an order through the Website, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

 

Automatic Decision-Making

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

 

Your Rights

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights or if you would like to designate an authorized agent to submit these requests on your behalf, please reach out to thanks@ila-life.com.

 

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Website. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the Website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the Website or browse from one page to another. Cookies also provide information on how people use the Website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Website and to provide our services.

 

Cookies Necessary for the Functioning of the Online Store

Name	Function
_ab	Used in connection with access to admin.
_secure_session_id	Used in connection with navigation through a storefront.
cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
secret	Used in connection with checkout.
secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.
_shopify_u	Used to facilitate updating customer account information.

 

Reporting and Analytics

Name	Function
_tracking_consent	Tracking preferences.
_landing_page	Track landing pages
_orig_referrer	Track landing pages
_s	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_y	Shopify analytics.
_y	Shopify analytics.

 

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between thirty (30) minutes and two (2) years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our Website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, look in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

 

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

 

Contact

For more information about our privacy practices or if you have any questions, please contact us.

Flourish Life, LLC

14481 Lochridge Blvd.

Covington, GA 30014

Email: thanks@ila-life.com

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact the Federal Trade Commission here: https://www.ftc.gov/.